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What is Managed Services and Their Benefits?

November 1, 2023

managed services
managed services

Are you still heavily reliant on your in-house IT team to maintain the smooth operation of your systems? It is time to contemplate a transformative shift. 

In this age of relentless technological advancement, the traditional ‘break/fix’ IT approach no longer suffices. Many internal IT teams find it challenging to keep up with the ever-accelerating pace of innovation. This often forces companies into a reactive mode, struggling to align with the evolving demands of a digital-centric business world. 

Have you ever considered the possibility of outsourcing your IT support to a third-party provider? Perhaps you’ve held the belief that your existing IT infrastructure is adequate or have been concerned about costs. Well, this is your moment for reflection. Managed services offer an array of advantages, particularly when seamlessly integrated with platforms like Microsoft Dynamics 365. You might be pleasantly surprised by the opportunities it presents 

What Are Managed Services? 

Let us embark on a journey to explore the world of managed services from a fresh perspective. Imagine it as the ultimate outsourcing strategy, where businesses delegate their administrative and managerial tasks to external experts. And here is the exciting part: it is not limited to just the tech world. Managed services cover a wide array of fields, from streamlining supply chains to boosting marketing strategies and supercharging call centers. In this discussion, we will primarily zoom in on the dynamic realm of managed IT services. 

Now, let us shine a light on some examples of managed IT services: 

In recent years, the rise of managed services has been nothing short of spectacular. In 2022, the global market for managed services was already a staggering $279 billion. But here is the real showstopper: experts predict this market will grow to a whopping $400 billion by 2026. 

What is driving this incredible surge? Well, a big part of it is the enthusiastic embrace of managed services by small and medium-sized enterprises (SMEs). These agile businesses, always hungry for a competitive edge and sustainable growth, often grapple with the limitations of tight IT budgets. But fear not, for managed services come to their rescue. They provide SMEs with a chance to stand shoulder-to-shoulder with larger competitors, all without overstretching their resources. 

In a nutshell, the managed services model is a game-changer that offers a world of advantages to businesses of all sizes. 

Benefits of Managed IT Services 

  • Embrace Your Business Growth 

As your business evolves, the demands on your IT infrastructure naturally evolve too. This can lead to your IT team feeling stretched, potentially struggling to keep up with the growing workload. They might find themselves juggling tasks that take them away from your primary business objectives. 

Managed services offer a smart solution to this challenge. Not only does it free up your employees to focus on their core roles, but it also provides the flexibility to bridge any operational gaps. A capable managed services partner tailors their service model to your exact needs. Whether you want to maintain the status quo or completely outsource your IT department, the choice is yours. 

  • Hire the Experts 

In this age of ever-changing technology, new challenges continually emerge—challenges that your existing IT team might not be equipped to handle. Resource management is another concern. Whether your systems are in the cloud or on-site, it requires a significant allocation of resources to support your business solutions. This can be especially daunting if your IT department is a one-person operation. 

Both hurdles can be overcome by adding new team members. However, the cost of hiring and training new staff can be steep, averaging over $1,886 per employee for training alone. What is more, the IT talent pool can be scarce. The managed services model presents a compelling solution, enabling you to build a complete team of IT professionals at a fixed monthly rate. Some Managed Services Providers (MSPs) even offer a collaborative approach to managed services, allowing you to seamlessly bring in or remove specialists as each project demands. These specialists cover a wide range of expertise, from technical and functional to architectural and training consultants, ensuring continuous operation and unleashing the full potential of your systems. 

  • Cost Optimization 

In the realm of financial aspects, managed services offer a considerable advantage by effectively trimming operational expenses and negating the need for recruiting and training new IT personnel. The ability to access a versatile skill set on demand is undeniably compelling. Most Managed Service Providers (MSPs) provide a blend of local and offshore resources, effectively reducing the overall costs while diversifying the pool of expertise. What makes it even more appealing is the option to craft a bespoke service-level agreement tailored to your organization’s unique needs, thus bidding farewell to unforeseen service-related costs. This strategic shift enables your organization to transition from a capital expenditure model to an operational expenditure model. It is also prudent to seek an MSP with a robust strategic partnership with your solutions or cloud provider, as it can lead to additional savings. Such an alliance actively supports and advocates for your interests, allowing you to reinvest the savings back into your business. 

  • Scalability and Flexibility 

Considering the evolution and transformation of your technology requirements over time, it is imperative to possess the agility to adjust your system’s scale as necessary. Thankfully, platforms like Dynamics 365 are inherently designed to be remarkably adaptable. However, there may still arise situations where additional support is needed. Managed Service Providers (MSPs) serve as dependable partners in swiftly adapting to fluctuating demands in real-time, ensuring uninterrupted system performance. 

It is paramount to seek out an MSP that not only possesses a vast array of consultants, readily available for deployment, but also offers a spectrum of advanced services. These encompass proactive system monitoring, streamlined service upgrades, comprehensive reporting, and more. These services not only augment the overall value of your partnership but also deliver the scalability that your ever-evolving technology landscape necessitates. 

  • Easily Accessible Assistance 

When you decide to collaborate with a Managed Service Provider (MSP), wave goodbye to concerns about service availability. Most MSPs offer around-the-clock flexibility and present options for on-call support, even during weekends. It is worth noting that some of these services might come with associated charges. In your search for the perfect MSP, consider opting for a global provider that caters to diverse time zones and delivers 24/7 support. With this approach, you can have peace of mind, knowing that help is just a call away whenever you need it. 

  • Prevent Expensive Downtime 

Managed services introduce a proactive approach to maintenance, sparing you from the costly waiting game. Through the utilization of remote monitoring and management, MSPs can swiftly detect, diagnose, and resolve potential issues before they escalate into significant problems. When you ponder that network downtime can set a business back as much as $5,600 per minute – a staggering $300,000 per hour – it becomes evident that enlisting the services of an MSP is a wise investment. 

Even in the rare event of things taking an unexpected turn, an MSP is fully prepared to provide expert backup and disaster recovery solutions to swiftly restore your systems to full functionality. 

  • Establish a Reliable Connection Point 

When you opt for a partnership with a Managed Service Provider (MSP), you are moving away from dealing with a constantly changing roster. Instead, you will have a dedicated team that truly understands your company and its unique solutions. This team, led by a designated Customer Success Manager (CSM), becomes your steadfast liaison, bridging the gap between your organization and your suppliers. Even if your CSM takes a well-deserved break from time to time, rest assured that there is a clear escalation plan in place. A backup contact is always ready to step in, ensuring that you constantly have a trusted ally by your side. 

  • Ensure Security and Regulatory Compliance 

In the world of software platforms like Dynamics 365, a colossal amount of data is processed every day to enhance your business operations. However, managing this data demands the utmost security and strict compliance with industry regulations. Here is the scoop – your Managed Service Provider (MSP) cannot perform a regulatory compliance miracle (as much as we wish they could), but they can collaborate with your legal experts. Together, they will pinpoint the specific regulations relevant to your business and implement the necessary safeguards to ensure your systems are fully compliant. 

Qualities of An Exceptional Managed Service Provider 

When it comes to the critical task of selecting the perfect managed service provider (MSP), it is paramount to evaluate a multitude of characteristics. Let us delve into what sets apart an outstanding MSP: 

managed services
  • Embrace Adaptability: Seek out an MSP that excels in crafting a service model customized to your specific requirements. 
  • Fostering Collaboration: Look for an MSP that champions the concept of shared responsibility in managed services, forging a close-knit partnership with your in-house team. 
  • Build Strategic Partnerships: Opt for an MSP that has forged robust strategic alliances with pivotal solution and cloud providers, ensuring a breadth of options for your IT landscape. 
  • Complete Proficiency: A top-tier MSP should proudly showcase a roster of seasoned consultants, numbering in the hundreds, who intimately understand the nuances of your business needs. 
  • Latest Solutions: Ensure that your MSP offers advanced services that seamlessly align with your long-term organizational objectives. 
  • Worldwide Support: Consider an MSP that can effortlessly extend its support across various time zones, guaranteeing around-the-clock assistance, no matter where you operate. 
  • Uninterrupted Assistance: Round-the-clock support is indispensable for swiftly addressing and resolving any unforeseen issues that may crop up. 
  • Proactive System Maintenance: The most effective MSPs leverage remote monitoring and management to proactively safeguard your systems against potential glitches. 
  • Robust Data Security: A reliable MSP must have a well-defined and resilient backup and disaster recovery strategy in place to ensure your data remains safeguarded. 
  • Dedicated Liaison: It is essential that you are assigned a single, reliable point of contact dedicated to your unique business needs. 
  • Streamlined Escalation Process: Your chosen MSP should offer a transparent escalation process, coupled with a secondary contact, to fortify the reliability of the support provided. 
  • Compliance Cooperation: A commendable MSP is ready and willing to collaborate closely with your legal team to address compliance matters effectively. 

When your chosen MSP checks all these boxes, you can rest assured that your IT systems are in the hands of adept professionals, ensuring seamless operations. 

FutureX Managed Services 

In today’s ever-evolving business landscape, where the pursuit of excellence in managed services is paramount in ensuring competitiveness and efficiency, we find ourselves standing at the crossroads of innovation and performance optimization. Our exploration into the realm of managed services has led us to uncover the pivotal elements that can propel your business to new horizons. Yet, the true essence of a distinguished managed services provider lies in the ability to seamlessly integrate these advantages into a comprehensive, client-centric offering. This is where FutureX takes center stage. 

FutureX, as innovators in the realm of managed services, has redefined the paradigm of service excellence through our Managed Intelligent Automation Services. Our unique blend of innovation, technical acumen, and a profound understanding of business intricacies position us as not just service providers, but as your expert partners in achieving excellence. 

Here is what sets us apart from the crowd: 

  • Strategic End-to-End Automation: FutureX dispels the ambiguity surrounding automation by guiding you through a strategic journey from inception to tangible value. We offer a clear path to success, leaving no room for fragmented approaches. 
  • Continuous Performance Enhancement: With FutureX at the helm, your systems undergo continuous fine-tuning, operating at peak efficiency without the need for constant manual intervention. This translates to smoother processes and reduced downtime, allowing you to focus on your core competencies. 
  • Real-Time ROI (Return on Investment) Transparency: No more guesswork; FutureX introduces real-time value tracking, ensuring that your automation initiatives yield measurable results. Say goodbye to ambiguity and embrace tangible Return on Investment (ROI) transparency. 
  • Proactive Incident Management: FutureX’s vigilant system identifies and addresses potential issues before they escalate, freeing you to concentrate on business growth instead of firefighting. Our proactive incident management guarantees uninterrupted operations. 
  • Dynamic Real-Time Scheduling: Your processes adapt on the fly to triggers and Service Level Agreements (SLAs), ensuring alignment with your business goals. Tracking 100% bot utilization has never been easier. 
  • Personalized Real-Time Dashboards: FutureX empowers you with live dashboards that provide immediate insights for informed decision-making. With this level of visibility, strategic choices become second nature. 
  • The Innovation Catalyst: Through our Process Idea Box, we democratize idea generation, ensuring that innovation is captured at its inception. Your business will always be on the precipice of the next breakthrough. 

In a business environment where excellence in managed services is the linchpin of competitiveness, FutureX emerges as the epitome of innovation, efficiency, and expertise. Our Managed Intelligent Automation Services are meticulously designed to elevate operational efficiency, minimize downtime, and deliver an unequivocal ROI on your automation investments. With our insightful dashboards, you gain the power to make confident, strategic decisions. 

We are not just service providers; we are your strategic allies, shaping a brighter and more efficient future. If you are poised to elevate your business to new heights and embrace a future of streamlined excellence, the moment to connect with FutureX has arrived. Our expert solutions in managed services are your gateway to unparalleled success. 

Reach out to FutureX today to discover how Managed Intelligent Automation Services can revolutionize your business. Together, let us pave the way for a more efficient, prosperous future. 

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